- All rates are calculated using USPS.
- Most in-stock items will arrive on your doorstep 3-6 business days after receipt of your order.
- Bulk or wholesale orders greater than 5 pounds might require extra lead time contingent upon stock availability. You will be contacted in the event that this should happen.
- Orders placed by 12pm Eastern (EST) will ship the same day order was placed. For more information, please call 727.666.7439
- Once your order ships, an automated e-mail notiﬁcation will be sent to the e-mail address provided.
- Pure Home Essentials cannot be held liable for conﬁrmed deliveries that are not received. If your order has been conﬁrmed as delivered via the tracking system provided, we recommend that you first call your local post ofﬁce to inquire further.
- Shipments to APO/FPO addresses require additional processing time after delivery to the military post office.
- Rural domestic addresses require one or more additional days to deliver.
Free Shipping on Orders over $75+
- Orders of $75 or more qualify for free ground shipping within the contiguous US.
- The $75 qualification is based on your merchandise subtotal, after discounts and before tax is added.
SATISFACTION GUARANTEE & RETURNS
At Pure Home Essentials, we take great pride in the quality of our products. We carefully inspect your order prior to shipment; upon receipt, please inspect your purchase and notify us of any damage within 30 days of receiving your order. We will arrange for a prompt replacement. If within 30 days of receiving your order, you are dissatisfied for any reason, you may return your purchase for a refund of the merchandise value.
To ensure that your returns are handled quickly and effectively, please be prepared to provide the order number, invoice number, and a brief reason for the return. Customer Service must approve all returns and will do so by issuing a Return Material Authorization (RMA) number, which must be marked on the outside of each box. To obtain an RMA number, please call us at 727.666.7439 between the hours of 8:00 a.m. and 5:00 p.m. EST, Monday through Friday.
We cannot accept returns on personalized, special-order items, or on items damaged intently. No claims will be accepted more than 30 days after the receipt of your purchase, or if the product shows any evidence of prior use or alteration.